All items you have ordered in the online shop of YOEK are covered by the Distance Selling Contract.
You may return and exchange your order up to 30 days after receipt.

You can return or exchange your items if:
1. The return and exchange form is attached;
2. The items are unworn and the Yoek tags still attached to the item;
3. You paid and used the correct postage.

From the moment we went back to shipping to the United Kingdom, on the 23rd of March 2021, we no longer offer free returns for the UK. Shipping costs to return items are for your own account. 

IMPORTANT! For residents outside the EU (including the UK): make sure you mark the box as ´RETURNED GOODS - Failed Sale´ and don’t forget to add the invoice you received from us, otherwise YOEK will be charged with customs duties, which we will then charge to you. While filling out the customs declaration (CN22 and/or CN23), please mark 'Returned Goods - Failed sale' and attach the document on the outside of the parcel. 

Due to hygienic regulations, the following items cannot be returned or exchanged; face masks, olive oil, make-up, face- and body cream. If we do receive one of these items back, we will send it back to you and deduct the shipping costs from the refund.

Note: YOEK does not accept liability for returned goods. Pack and seal your return securely.
Please take care of your proof of shipment. So you can show this by any problems with the returned parcel.

Unfortunately, it is not possible to exchange your online order when ordering from a non-EU country (among which the UK). But you can return your original order and place a new order for your preferred size, colour or item.

Yoek Returns
Venenweg 19
1161 AK Zwanenburg
The Netherlands

Do you have any additional questions about the return and exchange procedure, please check our FAQ or contact us.