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Return and Exchange

All items you have ordered in the online shop of YOEK are covered by the Distance Selling Contract.
You may return and exchange your order up to 30 days after receipt.

You can return or exchange your items if:
1. The return and exchange form is attached;
2. The items are unworn and the Yoek tags still attached to the item;
3. You paid and used the correct postage.

HOW TO RETURN ITEMS

  • You may return and exchange the items up to 30 days after receipt.
  • Please fill in this form and put it in the parcel.
  • Return the items, preferably in the original packaging.
  • You will find an Easy Return Form (ERS) in the box, with which you can return the item(s) for FREE (this holds only for parcels from Ireland and the United Kingdom - customers in The Netherlands, Belgium and Germany will receive a DHL shipping label for free returns - other countries; shipping costs to return items are for your own account).  
  • Tape the form on top of the box. 
  • Take the parcel to a regular, local post office and send it back to us.
  • We will refund the amount of the returned items within 10 days after receiving your parcel.
  • The refund will be made using the same payment method used by you to purchase the item.

Note: YOEK does not accept liability for returned goods. Pack and seal your return securely.
Please take care of your proof of shipment. So you can show this by any problems with the returned parcel.

Exchange
Would you like to exchange an item for a different size or color? Mail our customer service returns@yoek.com.
If the item is on stock, we will send the reservation free of charge upon receipt of your return. The first (size) exchange is for free.
Would you like to receive a different item? Then place a new order. We will refund the amount of the returned item(s) within
10 days after receiving the parcel.

Return address
Yoek webshop
Venenweg 19
1161 AK Zwanenburg
The Netherlands

Do you have any additional questions about the return and exchange procedure, please check our FAQ or contact us.

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