(0) £0.00

You have no items in your shopping cart.

Contact us: +31(0) 20 388 25 80

section

Privacy Policy

This privacy policy sets out how Yoek.com and Yoek.co.uk use and protect any information that you give Yoek when you use these websites. Yoek is committed to ensure that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using these websites, then you can be assured that it will only be used in accordance with this privacy statement. We may change this policy from time to time by updating this page. Therefore we advise you to check this page from time to time to ensure that you are happy with any changes.

Personal information

We use your information to process orders as quickly and easily as possible. For everything else, we will only be using your personal data after you gave us permission. Once you have placed an order with Yoek, we need your name, e-mail address and delivery address (street, zip code, place and country) to process your order and to keep you updated on its status. In order to be able to make your shopping sessions with us as pleasant as possible, we will save your personal details, order details and use of our services, with your permission on our server. In this way we can personalize the website for you. You can use your username and password, which makes it not necessary to fill in your personal details every time you want to place an order. 

We only use your e-mail address to inform you about new collections, promotions and special offers, once you have agreed to this in your account or while ordering. It is also possible to sign up for our newsletter, when you are not a customer (yet). Of course you can unsubscribe from the newsletter at any time, in your account, or by following the link which is always given in the footer of the newsletter.   

You may choose to restrict the collection or use of your personal information in the following ways:

  • Whenever you are asked to fill in a form on the website, look for the box that you can tick to indicate that you do not want the information to be used by anybody for direct marketing purposes
  • If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at fashionadvisor@yoek.com

Payments

All online payments are taken care of by a secure SSL connection through Multisafepay; one of the largest main online payment providers. Multisafepay is a registered payment service provider in The Netherlands and is supervised by De Nederlandsche Bank to guarantee your safety; we never have access to your personal bank details. 

Purpose

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, or (e)mail. We may use the information to customise the website according to your interests.

Security

We are committed to ensure that your information is secure. In order to prevent unauthorised access or disclosure, we have put suitable physical, electronic and managerial procedures in place to safeguard and secure the information we collect online.

Cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps to analyse web traffic or to let you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us to analyse data about web page traffic and improve our website in order to tailor it to your customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us to provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or to decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. Be aware that this may prevent you from taking full advantage of the website.

Third parties

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. You may request details of personal information which we hold about you under the Data Protection Act 1998. 

If you believe that any information we are holding on you is incorrect or incomplete or in case you have any questions, please write or email us. We will promptly correct any information found to be incorrect. When using your personal login you can always manually change your data. The information you can read on this page, is to ensure you that we will be using your data with care. You can point these rules out to us at any time. We reserve the right to modify this Privacy Policy, any updates will be posted on this page.

You can write us at the following address:

Yoek Webshop
Venenweg 19
1161 AK Zwanenburg
The Netherlands

Click here to download a PDF of the Privacy Statement >>
(In order to be able to view the PDF, click here to install a PDF Reader)

web-monitoring-ok